Last Updated: February 23, 2026
Ascend Mechanical (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.ascendmechanical.com or interact with our services.
If you do not agree with this policy, please do not use our website.
1. Information We Collect
We may collect the following types of information:
Personal Information You Provide
- Full name
- Phone number
- Email address
- Service address
- Billing address
- Information submitted through contact forms or service requests
- Information provided when scheduling service online
- Communication preferences
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referring website
This information helps us improve site performance and user experience.
2. How We Use Your Information
We use collected information to:
- Schedule and provide HVAC, plumbing, and electrical services
- Respond to service inquiries
- Process payments and financing inquiries
- Provide customer support
- Send service reminders and maintenance notifications
- Send marketing communications (if opted in)
- Improve website performance and service offerings
- Comply with legal obligations
We do not sell personal information.
3. SMS Communications
If you opt into our SMS program:
- You may receive service reminders, appointment updates, dispatch notifications, promotional offers, and company updates.
- Message frequency may vary.
- Message and data rates may apply depending on your carrier.
You may opt out at any time by replying STOP to any SMS message.
We do not share SMS opt-in data or consent with third parties for marketing purposes. SMS consent information will not be sold or distributed.
4. Sharing of Information
We may share information only when necessary with:
- Service providers assisting with website hosting, payment processing, CRM systems, dispatch software, or SMS platforms
- Financing partners (only when you apply for financing)
- Legal authorities if required by law
All service providers are required to maintain confidentiality.
5. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Analyze website traffic
- Improve functionality
- Enhance user experience
You may disable cookies in your browser settings; however, some site functionality may be affected.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no online transmission is 100% secure. You provide information at your own risk.
7. Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Opt out of marketing communications
To exercise these rights, contact us at:
Ascend Mechanical
14968 County Road E
Bryan, Ohio 43506
Phone: 419-633-4567
Email:
agonzalez@ascendmechanical.com
8. Third-Party Links
Our website may contain links to third-party websites (e.g., financing providers, review platforms). We are not responsible for the privacy practices of those websites.
9. Children’s Privacy
Our services are not directed toward individuals under 18 years of age. We do not knowingly collect information from minors.
10. Policy Updates
We may update this Privacy Policy periodically. Changes will be reflected by updating the “Last Updated” date. Continued use of the website constitutes acceptance of the revised policy.
